Refund and Returns Policy of Shenley Cosmetics

At Shenley Cosmetics, we strive to provide high-quality beauty and personal care products. If you are not completely satisfied with your purchase, we are here to help.

1. Returns Eligibility

We accept returns under the following conditions:

  • Items must be returned within 3 days of delivery.
  • Products must be unused, unopened, and in their original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Certain items, such as opened beauty products, gift cards, and promotional items, are non-returnable for hygiene and safety reasons.

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact our customer support team at shenleycosmetics@gmail.com with your order details.
  2. Our team will provide return instructions, including the return shipping address.
  3. Securely package the item and send it back using a trackable shipping method.
  4. Once we receive and inspect the return, we will notify you about your refund or exchange status.

3. Refund Process

  • Approved refunds will be processed within 7-10 business days after receiving the returned item.
  • Refunds will be credited to the original payment method used at the time of purchase.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

We offer exchanges for defective or damaged products. If you receive an incorrect or faulty item, please contact us within 7 days of delivery, and we will arrange for a replacement.

5. Cancellations

Orders can be canceled within 24 hours of placement if they have not yet been shipped. Once shipped, the standard return policy applies.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  • Check your bank account or credit card statement.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still need assistance, email us at shenleycosmetics@gmail.com.

7. Contact Us

For any refund or return-related inquiries, please reach out to our customer support team:

Shenley Cosmetics
shenleycosmetics@gmail.com

By purchasing from Shenley Cosmetics, you agree to the terms outlined in this Refund and Returns Policy.